Our Policies

Scheduling:

You can schedule online by clicking the button above, or by calling 402-933-8133. We have appointments available from Monday through Saturday.

 

Hours of Operation:

Monday- Friday 10 am - 8 pm

Saturday 9 am - 7 pm

 

Cancellations:  Our clients are very important to us. If you need to cancel your appointment, please give 24 hours notice by calling 402-933-8133 and leaving a message.

 

Late Arrivals:   We regret that late arrivals will not receive extension of time, to avoid delaying the next client. Your appointment will end on time and at full price.

 

Health Form:

If you have already made your appointment, you can print our health care form from your computer and fill it out at your convenience to bring to your appointment. All health information is kept in strict confidence.

 

Professionalism:  We take our profession very seriously. If any illicit suggestions are made by a client during a massage session, the session is terminated immediately. The client is held immediately liable for full payment the scheduled appointment time.

 

No Call/No Shows:  Please, don't be a no show! We kindly extend a limited grace period. First offense is a $25 fee to the therapist. Second offense will result in client pre-payment for all services following.  We also reserve the right to limit or block online booking privileges at that time.

 

Payment:  Only one discount is allowed per session. No exceptions.  Payment is due at time of service.

 

Returned Checks:  A $25 fee will applied for all returned checks.

 

Gift Cards:  Gift cards, donations, and certificates/vouchers are not redeemable for cash.

--Gift cards are non-transferable and must be used for the service that it was purchased/given for.  There is no splitting time or cost difference. (Some exceptions may be considered with proper notification to staff prior to appointment reservation.)

 

-- A Gift Certificate is valued at the service purchased for the full year of the validity of the certificate. Once the certificate has expired it is valued at the purchased dollar amount only. Fees will then be subtracted from the total at a rate of 3% a month for tracking and maintenance. The certificate will be at a $0 value at the end of the three years. This is in compliance with NE Statute 69-1305.03.

 

--The New Client Discount is not applicable to gift card purchases.

 

Couple's Massage and Multiple Reservations:  $50 non-refundable deposit will be due at the time of reservation.  This ensures our therapists are paid for their time under any circumstance.  This includes and is not limited to no call/no shows.

--We gift our new couples a total discount of $15. 

 

New Client Discount:  Is only valid for massage services that are 60 minutes or greater. 

--One time only use.

--Is applicable for massage clients new to BalanceWorks Massage Center and not a specific therapist.                       

--This discount is not applicable to gift card purchases.

 

Birthday Month Massage:  Must be used in your birthday month.  No exceptions.

 

Packages:  Package services must be redeemed for the service and times purchased.  No adjustments or inclusion of tip will be allowed.

 

***BalanceWorks Massage Center reserves the right to observe all situations on a case-by-case basis. We will act in the nature we see fit for the therapist and client involved.


****All discounts and gift card stipulations are applicable to massage services only.

Published on  December 1st, 2016